Privacy Policy

Privacy Policy

Last updated: June 20, 2026

We respect your privacy and use personal information only to operate the store, process orders, provide support, prevent fraud, and improve our services.

Information We Collect

• Contact and account details such as your name, email address, and phone number.
• Billing, shipping, order, and transaction information.
• Messages, product reviews, and support requests you send us.
• Technical data such as IP address, device type, browser, referring page, and site activity.

How We Use Information

We use this information to complete purchases, deliver orders, communicate order updates, provide customer service, maintain security, comply with legal obligations, and understand how our store is used. Marketing messages are sent only where permitted, and you can unsubscribe at any time.

Sharing and Payments

We share only the information needed with payment processors, carriers, hosting providers, analytics services, and other vendors that help us run the store. We may also disclose information when required by law or to protect customers and the store. We do not sell personal information as part of our ordinary business.

Security and Retention

We use reasonable technical and organizational safeguards, including encrypted connections where available. No internet service can guarantee absolute security. We keep information only as long as needed for the purposes described above and for legal, accounting, or fraud-prevention requirements.

Your Choices

You may request access, correction, or deletion of eligible personal information, or object to certain processing. Do not send card details or passwords by email.

Contact Our Team

Email: info@xhorsetool.us
Business hours: Monday-Friday, 8:30 AM-6:00 PM (UTC+8).